Ζορμπάς Νικόλαος

A business leader, award-winning and best-selling author, with expertise in customer relationships management, Nikolaos Zormpas is an established professional in the field who combines emotional intelligence with his care for people to create satisfying customer experiences. Holding an MBA in International Business Innovation, Nikolaos boasts a career in a Fortune 500 environment building and fostering high-performance teams, while using his experience to educate newcomers and veterans on customer relationships management. His methods of problem-solving and navigating complex customer and worker relationships are admired by the people who work with him. Nikolaos’s passions include establishing an innovative society that has the main focus on people, integrity, and high ethics. He enjoys integrating and analyzing existing and new strategies within the current and future business context.

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Customer escalations management

Are you ready for AMAZING Customer Service & Experience? What about EXCEPTIONAL Service Delivery? Do you want to see your customers returning back Again & Again? If so, then this is the book for you!!! No one likes complaints, especially from customers...

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